All initial consultations are free of charge. As a senior therapist will be reserved especially for your consultation, please kindly provide notice if you are unable to attend or need to reschedule.
Due to the popularity of our services, we strongly recommend that you pre-pay a series of treatments so that each appointment can be booked in advance, and we can be certain that we can deliver your program at appropriate intervals.
All treatment bookings, nutritional consultations and skin care consultations require pre-payment or a 25% deposit via credit card, cheque or cash.
We will always attempt to accomodate specific therapist requests where possible, but unfortunately this can not be guaranteed.
A 24 hour cancellation policy does apply and is strictly enforced. Click here to read the policy in full.
Length of Appointments
We book our appointments to allow the appropriate amount of time for treatment, and to allow time for associated administration such as measurements, photos, discussion with the therapist, paying accounts, product purchases and booking future appointments.
Your therapist will aim to manage the session to allow for all elements of your visit to completed to the highest standard possible. We appreciate clients sharing the responsibility for this time keeping so that we may offer all clients the same dedicated service and not run over-time. If you need more time to address your treatment needs you can consider booking a longer appointment (additional fees apply) or book in for a seperate consultation to discuss your other requirements (ie. nutrition, skincare, or other cosmetic treatments).
Please plan to arrive on time for your appointment as we are generally not able to extend your session to make up time if you are running late. Full session fees are applicable. We appreciate a courtesy phone call on 1800747462 if you are delayed.
This need to keep to the scheduled times is respectfully balanced with a client's needs and we acknowledge that sometimes extraordinary circumstances may require a longer session than scheduled. We do our best to let upcoming clients know if we are running late on any given day and we appreciate your understanding if this occurs.
Standard appointment hours are 10am-6.30pm (last appointment) on weekdays and 9am-4pm (last appointment) Saturdays.
Earlier or later appointments may be available. An additional 10% will generally be charged for appointments booked outside of standard hours.
The fees for our services reflect the cost and quality of our equipment and consumables, and the experience and training of our therapists. As Clinic Director, appointments specifically requested with Victoria attract a 20% surcharge. All of our prices include GST.
Only the assessing/treating therapist will be able to give you an exact cost estimate. Over the phone and on the website, we can only give a general price range, because many factors are required to estimate treatment time and cost. Most of these will require our therapist to take a detailed history of your condition, examination of your skin and body and discussion of your expectations.
Clients who are paying upfront for their program are offered a substantial discount. To be eligible for the discounted rate the program must be paid in full by the second session. Payment for any prior sessions will be credited towards the program cost.
As our treatments are purely cosmetic there are no rebates from Medicare or Private health funds for body or skin treaments.
Our UltraLite consultants are registered with participating private health funds. Please check your fund participation with the clinic and check with your fund as to whether your level of cover attracts a rebate for weight loss and nutrition services.
Those in the beauty industry, dermal therapists, flight attendants, personal trainers, fitness instructors, models, media and some other industries may be eligible to claim part or all of your cosmetic treatment as a business related expense. A detailed tax invoice wil be provided on request. The advice of your accountant is recommended.
Custom wellness and nutrition progams with our qualified Nutritionist may also attract a rebate from your private health fund.
Prepaid deposits will be credited towards the treatment cost. Payment of the treatment balance is required at the end of each session - payment may be made via cash, EFTPOS or credit card (Visa, Mastercard or American Express).
Extended credit or payment plans are not available, however the upfront program cost can be split into three payments and paid in full by the third visit.
If your fees are being paid by a third party then you must provide details including verification at the first session.
We reserve the right to use a third party, either a debt collection agency or the Small Claims Court, to recover any monies outstanding.
Your patient file is handled with the utmost respect for your privacy. Our staff are bound by strict confidentiality requirements as a condition of employment regarding your personal records.
Your photos will be used to evaluate treatment effectiveness, and may ocassionaly be used for training or marketing. No photographs revealing your identity will be used without your written consent.
Treatment Refund Policy
A new client's first cosmetic treatment session holds a money back satisfaction guarantee. Read our Shrinc Clinic Guarantee here. Due to the significant cost of providing treatments, no further refunds are available if the client nominates to proceed with a second session.
In the event that the client wishes to upgrade their program midway (ie. extend the session length for all remaining sessions) the difference between the two programs should be paid, and Shrinc will extend the length of remaining sessions as required to make up the full treatment minutes of the new program.
In the event that a prepaid program of session is only used partially, the remaining balance will be held on the clients account, or returned in the form of a Shrinc gift certificate to be used on any other treatment or product.
Some packages offer seasonal products/services that might be not available at time of submission, in such cases we reserve the right to replace the product with something similar or close to the item described in the package.
Product Refund Policy
Product refunds are applied according to the following guidelines.
- An unopened/unused product might be returned for a full refund within 30 days of purchase. See custom orders.
- A partially used CosMedix product might be returned within 30 days for a full refund if 50% or more of the product remains in the original container.
- Other products might be returned and be treated on individual basis.
- Custom orders (products that we don't have in stock and we order just for you, or large orders) are generally non refundable. A 50% deposit is required for custom orders.
This refund policy does not affect your statutory rights.