Our Cancellation Policy
Clients are advised that in booking an appointment they are reserving a professional therapist's time and the clinic resources exclusively for their treatment.
We will make every effort to accommodate your re-scheduling needs. However the following cancellation policy applies:
- Cancellation or reschedule requests require a minimum of 24 hours notice.
- More than 24 hours notice: No charge will apply.
- Less than 24 hours notice: Session will be forfeited (full session cost deducted from prepaid balance).
- Missed appointments or where client's late arrival means treatment cannot be started: Session will be forfeited (full session cost deducted from prepaid balance).
Please note that we are a boutique practice and we make a commitment to a certain number of clients to ensure we can fulfill their treatment schedules. It is therefore unlikely that we can re-fill or reschedule your appointment with short notice.
Reschedule fee option
We understand that on occasion, unforeseen or urgent circumstances may prevent you from attending your appointment, and in these cases a nominal $110 "reschedule fee" can be paid and the appointment can be made-up (limit of 2 occasions). Alternatively, the treatment session can be forfeited.
Payment of fees
Reschedule and cancellation fees will be redeemed off any voucher, series or deposit, or charged to your credit card on file. In the event that the card is declined you agree to honour an invoice for charges incurred due to the cancellation.
Confirmation of appointments
Whilst we will usually remind you 24-48 hours before your appointment as a courtesy, if we do not call you or you do not receive a message from us to remind you, this does not constitute grounds for your non-attendance. Once the time has been made in our appointment system, it is permanently reserved for you unless you notify us otherwise.
If you receive an appointment confirmation message this means a booking exists for you in our system. If you do not plan to attend on the date and time specified, or you feel that you have received the message in error, you must give us notice to cancel the session or a fee may apply.
If you need to cancel or reschedule your appointment
- Call us on 1800 747462. If we don't answer, please leave a voicemail message
- Email firstname.lastname@example.org or
- SMS to 0416 301 666
We know you make your booking with good intentions, and we greatly appreciate your understanding and cooperation to ensure the clinic can meet its ongoing running costs and maintain the highest quality service for many years to come.
Review our Appointment and Fees policy
Review our Satisfaction Guarantee